E88 Terms and Conditions – Malaysia Betting Platform Guidelines

1Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and e88 ("Platform", "we", "e88"). These Terms govern your access to and use of the e88.cx website, the e88 mobile app, and all related services provided by e88.

By completing the registration process, making a deposit, or simply using any part of the e88 platform, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. These Terms take full effect from the date your account is registered.

E88 reserves the right to amend these Terms at any time. Members will be notified of any material changes via registered email or in-platform notification. Continued use of the platform following notification of changes constitutes acceptance of the amended terms.

2Eligibility & Registration

To register and use the e88 platform, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration.
• Not subject to any legal restrictions that would prevent the use of an online betting platform.
• Having full legal capacity to enter into a binding agreement.
• Registering only one (1) individual account in your own name.
• Providing truthful, accurate, and complete personal information during registration.

Identity Verification (KYC)

E88 conducts a thorough identity verification process to ensure the safety of all members and to meet compliance requirements. You may be asked to submit the following documents:

• A clear copy of your Malaysian Identity Card (MyKad).
• Proof of current address (utility bill or bank statement not older than 3 months).
• Bank account or e-wallet details used for deposits.

Failure to submit the requested verification documents within the stipulated timeframe may result in temporary suspension or account closure. e88 reserves the right to withhold withdrawals until the KYC process is fully completed.

3Account Management

Each individual is only permitted to hold one (1) active account at e88. Holding multiple accounts — whether in your own name, using another person's identity, or by any other means — is strictly prohibited and may result in the closure of all related accounts and forfeiture of balances.

Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account username and password. e88 recommends that you:

• Using a strong, unique password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols).
• Enabling two-factor authentication (2FA) available in your account settings.
• Not sharing login credentials with any other party.
• Log out completely after each session, especially on shared devices.
• Promptly report any suspicious activity or unauthorized access to your account to the e88 support team.

E88 will not be held liable for any losses arising from the disclosure of login credentials by the user themselves or as a result of using an unsecured public device.

4Deposits & Withdrawals

E88 supports a wide range of payment methods suited for Malaysia users, including FPX bank transfer, Touch 'n Go eWallet, Boost, and other local e-wallet options. All financial transactions are processed through secure, encrypted payment channels.

Deposit Policy

• The minimum deposit is RM 30 for most payment methods.
• All deposits must be made using a bank account or e-wallet registered in the same member's name.
• Third-party deposits are not accepted and will be returned in full.
• E88 does not charge any additional fees for deposits; however, your bank or e-wallet provider may apply their own charges.

Withdrawal Policy

E88 is committed to processing withdrawals quickly and transparently. The following are our withdrawal guidelines:

• The minimum withdrawal amount is RM 50 for accounts that have completed KYC verification.
• Average processing time for e-wallet withdrawals is 15 minutes; bank transfers are completed within 1–3 hours on business days.
• For security purposes, withdrawals will be processed to the same account used for your deposit.
• E88 reserves the right to request additional verification before processing withdrawals that exceed certain limits.
• Any withdrawal linked to fraudulent activity or money laundering will be placed on hold until the investigation is complete.

5Bonuses & Promotions

E88 offers various bonuses and promotions to new and existing members from time to time. Each bonus and promotion is subject to specific terms and conditions stated on the relevant promotions page, and those terms form part of these general Terms and Conditions.

General Bonus Terms

• Each bonus may only be claimed once per member, household, IP address, device, and bank account number, unless otherwise stated.
• All bonuses are subject to wagering requirements that must be met before a withdrawal is permitted. Wagering requirements vary by bonus type — please refer to the specific promotion terms for full details.
• E88 reserves the right to void bonuses and related wins if there is evidence of promotion abuse, account coordination, or the use of hedging strategies.
• Bonuses are non-transferable to other members and have no cash value unless otherwise stated.

Loyalty & VIP Programme

Active e88 members are eligible to join our five-tier VIP Program, offering exclusive benefits including higher withdrawal limits, monthly rebates, a dedicated personal account manager, and access to VIP-only promotions. VIP eligibility and benefits are determined solely by e88 based on wagering activity and are subject to change at any time.

6Betting Rules

All wagers placed on the e88 platform are subject to the specific game rules published in their respective sections — Sports Betting, Live Casino, Slot Games, and esports. The following general rules apply across all game categories:

• Confirmed wagers cannot be cancelled or modified unless e88 permits otherwise under specific circumstances (such as the cancellation of a sporting event).
• E88 reserves the right to void wagers in the event of a technical error, incorrectly published odds, or other exceptional circumstances affecting the integrity of the bet.
• All slot games and casino games use an independently certified random number generator (RNG) to ensure fairness and randomness.
• Wagers placed using funds obtained from illegal activities or fraud will be voided and reported to the relevant authorities.
• Minimum and maximum betting limits are clearly displayed on each game or betting market.

Betting Dispute Resolution

In the event of a dispute regarding a betting outcome, members must contact the e88 support team within 7 days of the bet being settled. e88 will thoroughly investigate every complaint, and the decision of the e88 team is final in all betting disputes.

7Security & Privacy

E88 takes member data security and privacy very seriously. All personal data and financial information is protected using industry-standard 256-bit SSL encryption. Full details on how we collect, use, and protect your data can be found in our Privacy Policy us.

E88 will not sell, rent, or disclose members' personal information to third parties without your consent, unless required by law or for payment verification purposes. All third-party service providers working with e88 are bound by strict confidentiality agreements.

8Prohibited Conduct

Users of the e88 platform are strictly prohibited from engaging in the following activities:

• Registering more than one account or using another person's identity to register.
• Using automated software (bots), scripts, or any automation tools to manipulate games or wagering.
• Engaging in player collusion in multi-player games.
• Exploiting any bugs or technical vulnerabilities in the platform for personal gain.
• Using funds derived from illegal activities for deposits or betting (money laundering).
• Spreading offensive, threatening, or inappropriate content on the e88 platform.
• Attempting to access another member's account without authorization.
• Coordinated abuse of bonuses or promotions with other accounts.

9Account Suspension & Closure

E88 reserves the right to suspend or close any member's account, with or without prior notice, for the following reasons:

• Violation of any section of these Terms and Conditions.
• Confirmation that a member is under 18 years of age.
• Failure to submit requested KYC verification documents.
• Activity indicating fraud, money laundering, or misuse of the platform.
• Instructions from law enforcement authorities.

Members may also request voluntary account closure at any time by contacting the e88 support team. Prior to closure, all net balances (after wagering requirements are fulfilled) will be returned to the original payment method within 5–7 business days.

Self-Exclusion

Members concerned about their betting habits may request a temporary self-exclusion (1 day to 6 months) or permanent self-exclusion through the Responsible Gaming. Self-exclusion requests will be processed within 24 hours.

10Limitation of Liability

To the extent permitted by applicable law, e88 shall not be liable for:

• Any financial losses incurred from using the e88 platform, including losses from wagering.
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond e88's control (force majeure).
• Losses resulting from unauthorized account access due to the user's negligence in safeguarding their login credentials.
• Content or services provided by third parties linked to the e88 platform.

The maximum aggregate liability of e88 to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

11Responsible Gaming

E88 is committed to promoting responsible gaming. We provide a range of self-control tools that members can access directly without contacting support, including deposit limits, loss limits, session time limits, and self-exclusion options.

If you or someone you know is showing signs of a gambling problem, we encourage you to visit the Responsible Gaming us for more information and access to support resources. Remember: betting should be entertainment, not a source of stress or financial hardship.

12Terms Amendments & Governing Law

E88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Members will be notified of any material amendments at least 7 days before they take effect via registered email or in-platform notification.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through voluntary negotiation before being referred to a mutually agreed arbitration body.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited to the minimum extent necessary and the remainder of the Terms will continue in full force and effect.